Service and Support

Norris Scientific supplies support and service for all of our products, as well as a number of support options for 3^rd party instruments and applications.

We can provide remote support, or we can come on site to troubleshoot and resolve your issue as quickly as possible.

Our support expertise includes all aspects of system hardware and software, including optical design and alignment, system integration, laser maintenance, and PCB fault finding and repair. As well as providing these support options directly to users, we also offer training in the same so that users can service their systems for themselves.

Specific support plans available at this time are:

• LA–ICP–MS Premium Support Plan
  Technical support for RESOlution^† laser ablation systems.
• LA–ICP–MS Application Support Plan
  Application-specific support for laser ablation laboratories using most laser ablation and quadrupole ICP–MS instruments.

But we can also provide bespoke service outside of these plans, so please contact us and we will be more than happy to assist you.

^†This is a 3^rd party trademark being used in a descriptive fashion. Please see our page about use of trademarks for more information.