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Norris Scientific Privacy Statement

Norris Scientific is committed to protecting all personal details that are stored on our systems.

We only store the details that you provide to us, and we only ask for the minimum information that allows us to provide services to you.

Personal information stored by Norris Scientific will never be sold or distributed to any third party.

Information about you will only be used by Norris Scientific in the course of providing services to you, such as software licence management, or contacting you with information about current or new products.

This website can only be accessed using HTTPS.

This website is operated from a 3rd party server located in Sydney, Australia. This website is secured following industry best practices. This website stores information about all visitors to the site, including customers, in an online digital database.

Passwords for user accounts are only stored in the database as a hash value generated using an appropriate salt. This means that we do not know your password.

Norris Scientific keeps general purpose web server logs that contain some identifying information about you and the information you request from this site. These records include such information as: the time of the request, the web browser user agent, the IP address, and the referring URL.

Norris Scientific only stores specific customer information about you that is provided to us by you for the purpose of delivering the services that you have requested or purchased.

Upon cancellation of services, Norris Scientific will delete most of our records about you. However, we reserve the right to store basic identifying information (your name, your email address, the time period you were a customer for, and the products that you purchased from us) indefinitely, for archival and reporting purposes.

This website does not store any credit or debit card information.

Norris Scientific does not store any credit or debit card information on any digital medium. The only time Norris Scientific handles credit or debit card information is when a customer is making a payment over the telephone. The company will only handle the information so that it can enter the payment details into their secure card processing gateway, provided by National Bank of Australia.

Any person, at any time, can contact Norris Scientific and request a copy of the information that we have stored about you. Where it is reasonable to do so, this information can be deleted upon request.

If you wish to receive more information, or to remove your information from our systems, please email us.

In addition to the above, Norris Scientific conforms to all GDPR regulations, as per the following compliance statement:

GDPR Compliance Statement

The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) is a privacy and data protection regulation in the European Union (EU). This is enforceable from May 25 2018 and requires no enabling legislation so automatically becomes binding and applicable on that date.

The GDPR imposes new obligations on organisations that control or process relevant personal data and introduces new rights and protections for EU data subjects.

The GDPR applies to data processing carried out by organisations operating within the EU. It also applies to organisations outside the EU that offer goods or services to individuals in the EU.

Norris Scientific will honour our customer's right to data privacy and protection and as such all internal policies are written to meet the requirements of the GDPR.

By doing so we will safeguard the personal information under our remit and develop a robust data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation of the GDPR.

Norris Scientific stores personal information about customers that includes their name, their email address, and the location and name of their affiliated institution, if relevant. This information is used solely for maintaining customer records and contacting customers from time to time with product announcements and new offers. Norris Scientific is committed to only storing the minimum amount of personal data that allows us to conduct effective business.

All personal data is stored on Norris Scientific servers located within Australia and Norris Scientific follows industry best practice with regards to server security.

If Norris Scientific experiences a breach in server security then all customers will be advised as soon as Norris Scientific becomes aware of the infraction.